• Sign in to your Sadhin Bazar Account, select My Orders.
  • Select the order you wish to return and click on the Manage Order button.
  • Click on Return Items.
  • Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.
  • Pack your Sadhin Bazar parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
  • If you are located in Dhaka city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.

 

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Sadhin Bazar packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

 

 

Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is “No longer needed”
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Returns Policy per Category

Bags and Travel

Sadhin Bazar  items: 14 Days; Return and refund/replacement. No questions asked.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement. No questions asked

Bedding & Bath

Sadhin Bazar items: 14 Days; Return and refund/replacement. No questions asked.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement. No questions asked

Cameras

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Computers & Laptops

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Digital Goods

Non-returnable

Fashion

Sadhin Bazar items: 14 Days; Return and refund/replacement. No questions asked.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement. No questions asked

Furniture & Décor

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Groceries

Non-returnable

Health & Beauty

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Home Appliances

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Kitchen & Dining

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Laundry & Cleaning

Non-returnable

Media, Music & Books

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Mobiles & Tablets

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

* 14 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.

 

* For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mother & Baby

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Motors

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Pet Supplies

Non-returnable

Service Product

Non-returnable

Special Digital Products

Non-returnable

Sports & Outdoors

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Stationery & Craft

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

Tools, DIY & Outdoor

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

Toys & Games

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar l items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

TV, Audio / Video, Gaming & Wearables

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Watches, Sunglasses and Jewellery

Sadhin Bazar items: 14 Days; Return and refund/replacement.

 

Non- Sadhin Bazar items: 7 Days; Return and refund/replacement.

 

Not eligible for return if the item is “No longer needed”

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Please note that this policy does not apply to Sadhin Bazar Global products.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

 

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to Sadhin Bazar Global products.

Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days
Debit or Credit Card Debit or Credit Card Payment Reversal 9-10 working days
bKash Bank Deposit / Mobile Payment Reversal 7 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
Sadhin  Voucher Refund Voucher 1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.